Business services
Internal service portal
Replace informal request channels with a single point of entry, approval workflows and traceability that can actually be used.
- Digital Workflows
- Service portal
- Automation
ERP & Business Applications
Digital Workflows
Digitalise and orchestrate request, approval and service processes: portals, workflows, automation and traceability.
EN UNE PHRASE
A request travelling by email cannot be steered.
THE PROBLEM
The situations that bring us in
- 01
Internal requests travel by email: no lead time, no status, no history.
- 02
Approvals depend on one person being available, not on a defined circuit.
- 03
The same service is requested in five different ways depending on the entity.
- 04
There is no way to say how many requests are open, or for how long.
- 01THE PROBLEM
Request and approval processes that are informal, unmeasurable and dependent on individuals.
- 02WHAT AXENEO DOES
We formalise the service catalogue, design the approval workflows, digitalise the point of entry and connect the actions to the rest of the information system.
- 03THE RESULT
A single point of entry, explicit approval circuits, full traceability and lead-time indicators that can actually be used.
What we do
Structure the service
- Service catalogue and formalisation of requests
- Approval circuits, delegations and escalations
- Service levels and lead-time indicators
- Catalogue governance and service life cycle
Digitalise & orchestrate
- User portal and business forms
- Task orchestration and action automation
- Integration with business applications and with the ERP
- Traceability, history and reporting
- ITSM and enterprise service management practices
The ERP & Business Applications method
This domain sits within the pillar’s overall method.
- 01
Scope the processes
The target process is defined before the tool. Business rules, exceptions and volumes are documented — that is what determines the real effort.
- 02
Choose with eyes open
The evaluation covers real coverage of the requirements, the integration effort, the cost of ownership and whether the choice can be sustained.
- 03
Design within the standard
Every departure from the standard is examined: the real need, the alternative, the cost of maintaining it. Custom development is an informed decision, not a default.
- 04
Secure the data
Data migration is treated as a workstream in its own right: perimeter, rules, trial runs, reconciliation and controls.
- 05
Integrate and validate
Interfaces are mapped and tested end to end. Functional validation and regression testing govern the go-live decision.
- 06
Keep it alive
Support, evolutive maintenance and continuous improvement: the value of an ERP is mostly built after go-live.
USE CASES
Where we step in
Internal service portal
Centralise the requests of a multi-site group: a single point of entry, workflows by request type, and traceability that can be used.
Automate an approval chain
Replace an email approval circuit with a workflow carrying delegations, reminders and evidence of decision.
Related case studies
Business services
Document processing automation
Automate the extraction, checking and integration of an incoming document flow, with a dedicated route for exceptions.
- Automation
- Document processing
- System integration
Business services
Structuring support and service management
Professionalise how user requests are handled, moving from ad-hoc treatment to a genuine service management framework.
- ITSM
- Application support
- Service Management
Contact
Digital Workflows: let’s talk about your context
Tell us about your application estate and the process that is jamming. We will tell you whether the subject is configuration, a migration, an interface — or an architecture decision that has not yet been taken.